New Website/ Prescription Order Online FAQ

1- What is the best way to communicate to Hotze Pharmacy if I need assistance?
You can call us at 281-828-9088 or e-mail Pharmacy@HotzePharmacy.com.

2- Can I use my same username and password in the new system?
Yes, but you must register with the new system for the user name and password to be valid. Your user name and password must comply with the requirements as noted on the registration page.

3- My system is not allowing me to register, and I am receiving an error message. What should I do?
You should install a more recent internet browser. We recommend Google Chrome. You can download it by clicking the following link:
https://www.google.com/chrome/browser/desktop/

4- Can I use any web browser?
The minimum Brower Support is Chrome 31+; Firefox 26+; Internet Explorer 9+; Safari 5+.

5- I closed my window while I was waiting for the code/token, what should I do?
You will have to start over. Please open one window for your email box and one window for the Hotze Pharmacy website.

6- I finished the process and I still did not receive the code (“token”). What should I do?
Please check your junk mail. If it is not there, please contact Hotze Pharmacy for assistance.

7- Can I register using my phone?
It depends on the type of phone you have. This is not recommended because you need 2 windows open in your web browser to register. A personal computer is the ideal way to register.

8- I see that my prescription has refills available but it is not allowing me to fill, what should I do?
If the prescription is a new prescription that was put on hold, please contact Hotze Pharmacy for assistance. We will need to “release” this prescription for you the first time. Subsequent refills should be available to refill online.

9- Last month I filled one month supply. I want 3 months at this time, what should I do?
The portal will allow you to fill exactly what you received the last time. Should you require any changes, including quantities, please contact Hotze pharmacy for assistance.

10- I have a Yahoo or YMail email account, and have not received a token to register. Why?
Our software developer and our IT department are aware of this issue, and are currently working on resolving it. Please contact Hotze Pharmacy for assistance in placing your order.

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